Tomorrow's Office
Overview:
The primary responsibility of the Field Service Survey Technician is to visit client sites to perform detailed site surveys of their environment.
The findings of the site survey are documented and put into a database for the support team to access for troubleshooting and client assessments.
The Field Service Survey Technician will also be responsible for discovering service-affecting issues at these locations, and either providing a fix or reporting the issue to the engineering team for follow up.
Responsibilities:
Perform detailed site surveys of the client locations.
This will include all servers, network storage, network equipment, power, and environmental detail.
Create detailed documentation of the client environmentProvide Visio drawings of the client location and IT environmentTake pictures of the client environment and ensure they are put into the proper databaseResolve issues that are discovered while at client sites.
Escalate issues that cannot be addressed immediatelyMake recommendations to the account team for making improvement to the IT environment at the client sites.
Develop in-depth knowledge of the service catalog and how it relates to customer's needsWork through a daily schedule in ConnectWise that has been established through the dispatch processEnter all work as service tickets into ConnectWise
Qualifications:
A+, Network+, Server
certification or equivalent required.
General knowledge of VMware, storage, networking, and firewalls.
Problem solving skills, having the ability to diagnosis and resolve problems in a timely mannerAbility to multi-task and adapt to changes quicklyStrong verbal and written communication skills.
Ability to speak with clients to determine their needsImprove customer service, perception, and satisfactionService awareness of all organization's key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesSelf-motivated with the ability to work in a fast moving environmentCurrent driver's license and access to a vehicle for service callsAbout the Company:
Tomorrow's Office.
Estimated Salary: $20 to $28 per hour based on qualifications.
The primary responsibility of the Field Service Survey Technician is to visit client sites to perform detailed site surveys of their environment.
The findings of the site survey are documented and put into a database for the support team to access for troubleshooting and client assessments.
The Field Service Survey Technician will also be responsible for discovering service-affecting issues at these locations, and either providing a fix or reporting the issue to the engineering team for follow up.
Responsibilities:
Perform detailed site surveys of the client locations.
This will include all servers, network storage, network equipment, power, and environmental detail.
Create detailed documentation of the client environmentProvide Visio drawings of the client location and IT environmentTake pictures of the client environment and ensure they are put into the proper databaseResolve issues that are discovered while at client sites.
Escalate issues that cannot be addressed immediatelyMake recommendations to the account team for making improvement to the IT environment at the client sites.
Develop in-depth knowledge of the service catalog and how it relates to customer's needsWork through a daily schedule in ConnectWise that has been established through the dispatch processEnter all work as service tickets into ConnectWise
Qualifications:
A+, Network+, Server
certification or equivalent required.
General knowledge of VMware, storage, networking, and firewalls.
Problem solving skills, having the ability to diagnosis and resolve problems in a timely mannerAbility to multi-task and adapt to changes quicklyStrong verbal and written communication skills.
Ability to speak with clients to determine their needsImprove customer service, perception, and satisfactionService awareness of all organization's key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesSelf-motivated with the ability to work in a fast moving environmentCurrent driver's license and access to a vehicle for service callsAbout the Company:
Tomorrow's Office.
Estimated Salary: $20 to $28 per hour based on qualifications.
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