Customer Service Processor
3.
3 Bloomfield, NJ Bloomfield, NJ Permanent Full-time Permanent Full-time Estimated:
$38.
5K - $48.
7K a year Estimated:
$38.
5K - $48.
7K a year 3 days ago 3 days ago 3 days ago Description:
Customer Service Processor Employment Type:
Permanent, Full Time, Posting Date:
Available:
Immediately Tasks:
Order Management/Customer Service Ensure execution of customer-service standards Processing daily orders to ensure orders are booked and shipped timely and accurately Includes sample orders, customer orders, returns, donations, EDI orders Resolve pricing discrepancies with sales managers, customers and/or brokers at time of order Ensure orders meet minimum quantity requirements (MOQ's), and lead time requirements Resolve order issues and escalate where appropriate throughout the life of the order Research order information on external warehouse and customer websites Resolve billing and shipping issues Work with management and interdepartmentally on escalated customer account concerns Research and resolve any order/pricing related deductions to deny with customers or approve for clearing in our system Other Act as backup to monitor customer service mailbox to distribute incoming requests as necessary Act as backup to create PO's for direct drop ship orders Act as backup to resolve system issues with incoming EDI orders Act as backup for all areas of the customer service team Work with multiple audit teams to supply required departmental information or documents Skills/
Qualifications:
Customer Service/processing experience required Familiarity with Oracle is highly desired Must be very organized, detail oriented, neat, polite and professional Excellent process management skills Excellent business math skills Must be computer literate including a proficiency with Excel.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Bloomfield, NJ Bloomfield, NJ Permanent Full-time Permanent Full-time Estimated:
$38.
5K - $48.
7K a year Estimated:
$38.
5K - $48.
7K a year 3 days ago 3 days ago 3 days ago Description:
Customer Service Processor Employment Type:
Permanent, Full Time, Posting Date:
Available:
Immediately Tasks:
Order Management/Customer Service Ensure execution of customer-service standards Processing daily orders to ensure orders are booked and shipped timely and accurately Includes sample orders, customer orders, returns, donations, EDI orders Resolve pricing discrepancies with sales managers, customers and/or brokers at time of order Ensure orders meet minimum quantity requirements (MOQ's), and lead time requirements Resolve order issues and escalate where appropriate throughout the life of the order Research order information on external warehouse and customer websites Resolve billing and shipping issues Work with management and interdepartmentally on escalated customer account concerns Research and resolve any order/pricing related deductions to deny with customers or approve for clearing in our system Other Act as backup to monitor customer service mailbox to distribute incoming requests as necessary Act as backup to create PO's for direct drop ship orders Act as backup to resolve system issues with incoming EDI orders Act as backup for all areas of the customer service team Work with multiple audit teams to supply required departmental information or documents Skills/
Qualifications:
Customer Service/processing experience required Familiarity with Oracle is highly desired Must be very organized, detail oriented, neat, polite and professional Excellent process management skills Excellent business math skills Must be computer literate including a proficiency with Excel.
Estimated Salary: $20 to $28 per hour based on qualifications.
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